HOW DOES ISO 20000-1 CERTIFICATION SUPPORT TO IMPROVING THE OVERALL QUALITY OF IT SERVICE MANAGEMENT?
WHAT IS ISO 20000-1 CERTIFICATION? ISO 20000-1 Certification is an internationally recognized standard that outlines the requirements for establishing, implementing, maintaining, and continually improving an IT Service Management System (ITSM). This certification focuses on ensuring effective IT service delivery, aligning IT processes with the overall business strategy. Organizations that achieve ISO 20000-1 Certification demonstrate their commitment to delivering high-quality IT services, fostering continual improvement, and enhancing customer satisfaction. The certification is designed to bring structure and efficiency to IT service management processes, providing a framework that enables organizations to meet international standards and best practices. WHY NEED OF ISO 20000-1 CERTIFICATION IN THE ORGANIZATION? In the contemporary business landscape, the need for ISO 20000-1 Certification in organizations is paramount. This certification specifically focuses on IT service