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    ABOUT THE ISO 20000-1 CERTIFICATION- The ISO 20000-1 certification is an internationally recognized standard that sets the framework for effective IT service management (ITSM). Developed by the International Organization for Standardization (ISO), this certification outlines the requirements for an organization to establish, implement, maintain, and continually improve an IT service management system (ITSMS). The primary focus is on ensuring the delivery of high-quality IT services that align with business objectives and meet customer expectations. ISO 20000-1 emphasizes a process-driven approach to ITSM, covering various aspects such as service design, transition, delivery, and improvement. Organizations seeking this certification undergo a thorough evaluation of their ITSM processes, documentation, and overall system effectiveness. Compliance with ISO 20000-1:2018 signifies a commitment to best practices, efficiency, and continual enhancement in IT service delivery.   WHY

  WHAT IS ISO 20000-1 CERTIFICATION? ISO 20000-1 Certification is a globally recognized standard that defines the requirements for an Information Technology Service Management System (ITSM). Developed by the International Organization for Standardization (ISO), this certification focuses on ensuring the effective and efficient delivery of IT services. ISO 20000-1 outlines the criteria for establishing, implementing, maintaining, and continually improving an ITSM system. Organizations that achieve ISO 20000-1 Certification demonstrate their commitment to delivering high-quality IT services, improving customer satisfaction, and enhancing overall service management processes. This certification is applicable to a wide range of organizations, regardless of their size or industry, and serves as a benchmark for best practices in IT service management.   PRINCIPLE OF ISO 20000-1 CERTIFICATION- The ISO 20000-1 Certification is based on several key principles aimed at establishing