WHAT IS ISO 20000-1 CERTIFICATION & WHY IS IT IMPORTANT IN ORGANIZATION GROWTH?
WHAT IS ISO 20000-1 CERTIFICATION? ISO 20000-1 Certification is a globally recognized standard that defines the requirements for an Information Technology Service Management System (ITSM). Developed by the International Organization for Standardization (ISO), this certification focuses on ensuring the effective and efficient delivery of IT services. ISO 20000-1 outlines the criteria for establishing, implementing, maintaining, and continually improving an ITSM system. Organizations that achieve ISO 20000-1 Certification demonstrate their commitment to delivering high-quality IT services, improving customer satisfaction, and enhancing overall service management processes. This certification is applicable to a wide range of organizations, regardless of their size or industry, and serves as a benchmark for best practices in IT service management. PRINCIPLE OF ISO 20000-1 CERTIFICATION- The ISO 20000-1 Certification is based on several key principles aimed at establishing